Terms + Conditions

Welcome to Green Tangerine! We hope you have enjoyed fossicking through our selection of things from Australia and the world. Our online store purchase and return policy is really quite simple..

    1. We ship Australia-wide.
    2. We love presents so we will happily gift wrap every order, but can also include a personal card or note. Please include information about your requirements in the ‘notes’ field during checkout.
    3. We use a registered courier service (Sendle) for local orders. When your order is sent, we will send you the tracking number so you can follow your gift each step of the way.  
    4. If you cannot use our online store for any reason, please email or call through your order and we can arrange payment via Credit Card (VISA, MASTERCARD, AMEX)
    5. Once you have placed your order, we will be in contact about the delivery date. It usually takes 5-10 days for local orders.
    6. If things are needed urgently for a special date then please contact us directly for an immediate reply. We can check if your chosen item is in stock and we will endeavour to meet your deadline! Express items are sent via Australia Post. Please call us (07) 3855 5865 or email us at hello@greentangerine.com.au if you have any questions regarding delivery times or making an order. 
    7. Although Green Tangerine strives to always display the correct availability of products, an item may have gone out of stock at the time of your order. If this happens,  we will contact you via e-mail or phone and provide you with an estimated shipping date. Any other items will be shipped straight away, and we ship the backordered item at no cost.  If you choose not to wait, you have the option to either exchange the backordered item or receive a refund of the retail price.
    8. Green Tangerine is happy to exchange a gift but we do not refund for change of mind reasons.  Any returns or exchanges must be within 14 days of receiving your order, and at the discretion of Green Tangerine. Please email us with a request (hello@greentangerine.com.au).  Items should be returned to us in good and re-saleable condition with all labels and original packaging intact.  All postage costs associated with the exchange are the responsibility of the customer. We do not give cash refunds, but can happily issue a credit for approved exchanges or returns
    9. While we endeavour to photograph true to product colour, there may be some slight differences between your screen and actual product. 
    10. Faulty Returns - Please email us if you have a claim for a faulty item within a reasonable amount of time from receiving the item.  We may need images of the faulty item, and we will normally request the item is shipped back to us for inspection.  If we then determine the good is faulty or damaged through no fault of the customer, we will replace or refund the cost of the item.  If we replace the item, Green Tangerine will cover the cost of reshipping to you.
    11. Unless you contact us to specify that you want to pay for insurance, packages are by default uninsured and unfortunately we cannot assume liability for loss or breakage.

If you have any further questions, feel free to drop us an email (hello@greentangerine.com.au).